Returns & Exchanges

At Harvey Norman Photos, we strive for perfection in every print, but if your personalized home decor or photo product arrives damaged or defective, we are committed to making it right. Please review our simple four-step process to initiate a return or exchange for your custom orders.

Return Process

• 1.
  Contact Support

  Notify our customer service team within 14 days of receiving your order by providing your order number and details regarding the issue.

• 2.
  Provide Documentation

  Email clear photographs of the damaged item and the packaging to help us assess the defect and improve our shipping standards.

• 3.
  Receive Authorization

  Our team will review your claim and provide a Return Merchandise Authorization (RMA) number along with specific return instructions if a physical return is required.

• 4.
  Resolution Delivery

  Once approved, we will prioritize a complimentary reprint of your order or issue a full refund to your original payment method within 5-7 business days.